Coordinate the transportation arrangements from NJ manufacturing sites to global distribution depots and final destinations.
Liaise with logistics service providers (LSPs) and create job requests. Manage booking changes and ensure alignment throughout the life cycle of the job.
Proactive communicate updates to internal stakeholders and global commercial support teams, identify potential risks and escalate to leadership to mitigate disruptions in the supply chain
Collaborate with logistics service providers to improve reliability and responsiveness in meeting demand and align critical weekend shipments.
Prepare and manage shipping documentation for international/export shipments and maintain close coordination with site shipping departments.
Tracking shipments to ensure on time deliveries and communicate with Commercial support teams globally.

Customer Service:

Serve as the primary point of contact for patient order management and product logistics inquiries.
Support the manufacturing sites with logistics and planning related questions on patient orders.
Support departmental strategies to enhance customer satisfaction and loyalty through superior service
Manage and maintain End-to-End site tracker

Order management:

Execute the full order management cycle, including order entry, allocation, and fulfillment in accordance with internal procedures.
Ensure accuracy and timeliness in order fulfillment to meet customer delivery expectations
Coordinate with site planning and warehouse teams to expedite order processing, export clearances and shipment execution

Compliance & regulations:

Stay informed on international trade regulations, customs procedures and international transportation laws.
Ensure all export documentation and shipping practices adhere to global trade compliance standards
Partner with Trade Ops, Finance and site planning to ensure all critical deliverables are managed and communicated to appropriate levels of the organization

Cross-functional collaboration

Collaborate with internal teams, including commercial, finance, quality, manufacturing, supply chain and warehouse to align logistics activities with business objectives.
Collaborate with external partners including LSPs, Importers of Record (IoRs), and Trade Ops to drive continuous improvement in logistics processes.
Other duties as assigned

Qualifications:

Bachelor’s degree in, Supply Chain Management, Business Administration, logistics, Engineering or related area and 1–3 years of experience in manufacturing and/or supply chain operations, preferably within a regulated environment.
Strong understanding of international trade regulations and customs procedures. Excellent communication and interpersonal skills with the ability to collaborate across functional areas and cultures.
Analytical mindset with the ability to interpret data and make data-driven decisions. Detail-oriented with a focus on accuracy and quality in all aspects of work
Strong organizational and time management skills, with the ability to prioritize tasks effectively. Flexibility to adapt to changing priorities and navigate complex logistical challenges

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Accessibility and accommodation

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.